Public Sector Quality Management

Private Sector Quality Management


CM Programme Management Ltd

Specialists in Programme, Portfolio & Project Management


Quality Management


Quality Management is a method for ensuring that all the activities necessary to design, develop and implement a product or service are effective and efficient with respect to the system and its performance

MSP Definition (Managing Successful Programmes)

Quality Management is a continuous process throughout the life of a programme. Achieving quality should be an integral part of the day-to-day activities on the programme. One fundamental aspect of quality is defining quality-checking criteria. There is a wide range of programme activities where quality management is involved:

  • Configuration Management and change control of programme documentation, such as the Blueprint and Business Case, to ensure programme status information is up to date and accurate;
  • quality assurance and review of outputs from the projects to ensure they are ‘fit for purpose’, meet stakeholder requirements, and can enable the organisation to realise the required benefits and achieve the capability described in the Vision Statement;
  • quality management of the programme’s governance arrangements, including:
    • the roles and responsibilities of the Programme Management Team,
    • adherence to organisational and industry standards,
    • the consultation and engagement of stakeholders,
    • appropriate design and implementation of good practices in Programme Management and delivery


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